Service At Bridgevine
The email that was received on August 3 regarding Your service order from Dell,
became a reality yesterday afternoon when Bridgevine attempted to setup an installation time. I quickly informed them that I did not order this service! Bridgevine stated that I had filled out a form online and that is why this service was being scheduled. I told Bridgevine that I absolutely did not fill out a form and that I did not want their service since I already have cable service. The phone call ended with an apology from Bridgevine for the inconvenience this had created for me.
WHO or WHAT filled out the Bridgevine order form with the information that I had just given to Dell chat? At this point in time I am clueless. Stay tuned.
Update 7:25 pm
E-Commerce Product Specialist
Bridgevine – Alpharetta, GA
ABOUT BRIDGEVINE: Bridgevine is the leading website and ecommerce platform promoting services online. Residential and business customers use Bridgevine’s cutting edge e-commerce web platform to search, evaluate, and purchase services from more than 500 service advertisers including Comcast, Time Warner, ATT, Verizon, Real Networks, Dlink, and Verizon. In addition, Bridgevine markets online and through key licensing relationships with companies such as Office Depot, Staples, and Dell. A privately held, venture-backed company, Bridgevine was formed in 2003 under the name Broadband National and offered a solution to a fragmented and confusing broadband marketplace. Since its inception, the company’s focus has broadened and millions have used its platform to buy digital services such as connectivity,…
ahemmmm –> Dell chat, an online form, and Bridgevine.
2 Comments
We here at Bridgevine are puzzled by your order issue. I have our operations people looking into the problem and hopefully I’ll have an answer/explanation for you soon.
Mark Ballard
Bridgevine Inc.
DELL rep is likely on commission – BV is just a middleman for Comcast or some other ISP