Dell Support Tech Chat?
Last night I ran into a problem with software for a Dell desktop and needed a replacement CD for Windows XP Professional, SP3. I attempted to go to online chat via the Dell support site. Dell’s support site informed me that my warranty had run out! The computer was only 3 months old!
I then attempted to call Dell technical support via phone and was told that my computer was still under warranty. I tried to explain to the support technician that Dell chat was normally how I chose to utilize technical support and that I was unable to get a chat window due to the warranty problem. BTW, I do not like to use telephone support. Eventually I was placed on hold and disconnected.
I went back online to Dell chat support and was able to file a request for my service tag. The transaction did not take very long and I was a very happy end user until I looked at my email inbox…I received the Dell Chat Session Log at 7:24 pm EDT and also received Your service order from Dell at 7:33 pm EDT with McAfee approved links to https://cart.bridgevine.com . The odd thing about Your service order from Dell is the fact that this email did not involve Dell at all!
The originating mx is from: 165.193.32.10 helo=at1mta1.usatln6.savvis.net
s601427at1ew02.usatln6.savvis.net [165.193.47.197]
The mx for bridgevine is: bridgevine.com.inbound15.mxlogicmx.net 208.65.144.12
The email from the falsified service order:
Thank you for your order! You are just one easy step away from enjoying your new service. <whisper from moi> What new service???
UPGRADE TO HD AND DIGITAL PHONE + INTL ONEPRICE $59.90/mo.
Professional Installation $19.95
Total Monthly Fees: $59.90
Total One-Time Fees: $19.95
I might surmise, based upon scanty evidence, that the contact information that was provided in this falsified email was the exact information that I had just provided to Dell technical support chat. I currently do have an account with Time Warner Cable and this post is currently in research mode.
If you are wondering if my system is compromised, that does not appear to be the case! I don’t know of any other tech who is as OCD with TCPView as moi…Until next time — Stay safe!
bridgevine, chat, dell, scam, time warner cable
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